Jobs with the Connecticut Contact Tracing Team

Contact Tracers

Contact tracers reach out to people who have tested positive for COVID-19 to gather information on who they’ve been in contact with during the period when they may have been infectious. Responsibilities include providing individuals with resources and instructions on appropriate next steps.

A contact tracer may be expected to:

• Place phone calls to newly diagnosed patients

• Follow a script when interviewing people

• Ask questions that help someone remember who they’ve been in close contact with

• Educate contacts on approved protocols to reduce the risk of spread

• Collect and document necessary information into the State of CT CRM

• Understand symptoms, infectious periods and treatments

• Protect patient privacy

Community Outreach Specialists

These positions will be responsible for helping to build trust and increase community engagement with COVID-19 contact tracing efforts, and to help ensure that contact tracing is meeting the needs of vulnerable communities. Ideal candidates will be individuals with knowledge of local community-based resources, a history of serving their community and a passion for improving community health:

• Attend a paid training program

• Place phone calls to newly diagnosed patients and potentially exposed people

• Follow a script when interviewing people

• Ask questions that help someone remember who they’ve been in close contact with

• Educate contacts on approved protocol to reduce the risk of spread

• Collect and document necessary information into a CRM

• Understand COVID-19 symptoms, infectious periods and treatments

• Contribute to community-based contact tracing outreach efforts

• Deliver virtual contact training educational workshops to community groups, as requested

• Other duties as reasonably assigned

Contact Tracing Supervisors

The purpose of this position is to assist in controlling the spread of COVID-19 by managing a team of contact tracers as well as performing the functions of the contact tracer role.

The supervisor may be expected to:

• Provide primary oversight of the contact tracers, managing overall program operations and communicating closely to ensure smooth integration of virtual team.

• Review data on productivity, timeliness, and compliance of cases.

• Hold daily team huddles, train team on new policies and procedures, approve timesheets and time off requests

• Identify, communicate and address training and coaching needs

• Call newly diagnosed cases and collect data on symptoms, exposures, and persons with whom they have been in contact while infectious.

• Communicate with cases in a professional and empathetic manner

• Educate contacts on approved protocols to reduce the risk of spread

• Collect and document necessary information into the State of CT CRM

• Understand symptoms, infectious periods and treatments

• Protect patient privacy